FAQs

You will receive a confirmation email and SMS within minutes of placing your order. In case you do not receive an order confirmation email or SMS, please reach out to us at (033) 111-10262 or support@negativeapparel.com

You can check the status of your order through “Track Order” available on website and App. Just enter your Order Id and contact number provided in your order and you can track it. As soon as your order leaves our warehouse, you can live track the rider’s progress through a tracking link that will be sent to you via email and SMS once your order is dispatched.

Order ID is a number that we use to process your orders. It will also serve as the main ID that you will use to communicate with us.

Tracking ID will be provided to you once your order is dispatched so you can live track your order’s progress

Yes, you can absolutely make changes to an order. Call us at (033) 111-10262 or you can live chat with us from our website/ App and we will make the required changes for you

We do not reserve a product once you add it to your cart. To ensure that your desired product does not run out of stock, checkout quickly to secure your purchase!

At Negative Apparel, our top-notch operations ensure that you don’t face any issues in the product when you receive your order. However, in cases where you are not satisfied, we offer hassle free returns and exchanges. For more information on return and exchange, please take a look at our return and exchange policy available in the same section.

Please share the receipt with us at support@negativeapparel.comonce the payment is made. It is requested to share the details as soon as you make the payment so that you get your Order without any payment hassles.
If you are making the partial payment, the rest will be collected via COD

Bank Name: Faysal Bank
Account Title: Negative Apparel Clothing Co.
Account #: 3062301000003841
IBAN #: PK72FAYS3062301000003841

Bank Name: Bank Alfalah
Account Title: Negative Apparel
Account # 04081007418709

EasyPaisa/JazzCash
Name: Abid Hussain Shah
Account #: 03065522405

For the utmost convenience of our customers, we have multiple payment options:

Pay via Credit/ Debit Card:
After clicking “Complete order”, you will be redirected to Debit/Credit Card - Powered by bSecure to complete your purchase securely.
We are Offering an additional 10% off if you complete your order using this mode.

Qisstpay:
After clicking “Complete order”, you will be redirected to Qisstpay - Pay In 4 Easy Monthly Installments to complete your purchase securely.

Online Bank Transfer/ IBFT
Please share the receipt with us at support@negativeapparel.com along with your Order ID.
Following are the account details where Online payments can be made:

Bank Name: Faysal Bank
Account Title: Negative Apparel Clothing Co.
Account #: 3062301000003841
IBAN #: PK72FAYS3062301000003841

Bank Name: Bank Alfalah
Account Title: Negative Apparel
Account # 04081007418709

EasyPaisa/JazzCash
Name: Abid Hussain Shah
Account #: 03065522405

Name: Syed Bilal Hassan
Account #: 03008349047

Cash on Delivery option is available for our customer for the orders worth less than 20k. Customer ordering for the 1st time or if the order worth is more than 20,000, we need a minimum of 25% advance to process the order.

** Our priority at Negative Apparel is to ensure the privacy of our customers and safety of payment. Your info is secure with us and will not be used for any other purpose.

Our Flash Delivery orders take up to 2-3 working days whereas, the normal orders can take up to 18-20 working days however the time can be affected or delayed in case of weather conditions or given covid19 situation, the deliveries are taking longer than usual but we will continue improving the delivery times.

If the order contains Flash and Regular items, Flash items will be delivered in 2-3 working days and the regular items will be delivered in 18-20 working days (from the day order is confirmed).

If an item is not delivered within 25 working days, the customers are requested to contact support@negativeapparel.com

Flash Delivery items can be viewed under the Flash delivery section and the item name ends with “FD” as well.

1. 1. We facilitate all your exchange requests, regardless of the nature of your issue. You can call us at 03311110262, email us at support@negativeapparel.comor live chat with us through our website and we will gladly facilitate your exchange request.
2. 2. All products can be exchanged within 7 days of delivery should they meet the exchange criteria.
3. 3. Products will only be exchanged if they are in their original condition. This means that they are unused, not damaged, all stickers and tags intact and packed in their original packing.
4. 4. Lingerie & Loungewear items cannot be returned or exchanged.
5. 5. Delivery charges will not be included in the exchange amount and only Item value will be considered.
6. 6. Customers need to send the article back to us, once it is received and inspected by the quality assurance team, details will be shared for issuance of Voucher/ Store credit.
   Please make sure to add a Note while returning the Order, mentioning your Order ID and the reason for return.
   
   Return Address:
   Negative Apparel, 1-M Plaza, 3rd Floor, Phase 7, Bahria Town, Near Green Valley Mart. Rawalpindi.


7. 7. Store credit will be issued within 24 hours and shared on the same email address which is provided in your order, from which you can reorder any item online or at our stores.
8. 8. Validity of the voucher will be 30 days from the day it is issued.

Refund will only occur if:
1. The Wrong item was sent.
2. The item is Defective.

3. The item was damaged in shipping. You can claim a refund within 7 days from the date of item(s) delivered to you. In case of refund the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s) and inspection of item(s).

Please note that refunds will only be given on damaged articles if a fresh item is not available.
We make sure that the items are in their best condition before they are being dispatched, however, if the customer receives a damaged article, they can ask for a full refund by emailing us on support@negativeapparel.com

1. Orders paid through “Pay via Credit/ Debit Card” and “Qisstpay” will be refunded in the same account from where the payment has been made.
2. Orders paid through IBFT or COD will be refunded through Bank transfer in your Bank account.
3. Refunds will take up to 9 working days to process as per bank policy.
4. Please note that Refund will not be issued on the items on sale and clearance. On sale and clearance items, a voucher/ Store Credit for the same value will be issued that you can use on any other item.

You can apply a discount code right before payment. You will be provided with a small box above your total amount on which you can add your discount or gift code. Enter the code (Case Sensitive) and click on “Apply” and the amount will be adjusted.

You can reach us out through mentioned below mediums:

Helpline
03311110262 (Mon - Fri) from 10am till 6pm.

Live Chat
You can chat with us through our website www.negativeapparel.com (Mon - Fri) from 10am till 10pm.

Email
Email your query at support@negativeapparel.com and it will be responded within 24 hrs.

Unfortunately, we do not respond to queries over Social Media. All the necessary information is provided on our website but in case of any query, you can reach out to us on support@negativeapparel.com or you can chat live with our customer representatives available on our website. Our representatives would love to help you out!

OUTLET DETAILS
Yes we have an outlet in Bahria Town Phase 7 Rawalpindi near green valley. You can find us on google maps. For directions click here