We try our best to deliver your orders expediently yet we do not compromise on our product quality and for this reason, all of the products by Negative Apparel are sourced from UAE. This allows us to offer high-quality products to our valued customers. Once you have placed the order you should receive a verification email.
In the current COVID_19 situation, the deliveries are taking longer than usual and our previous delivery time of 10-14 working days has been changed to 18-20 working days. We will continue improving the delivery times as the COVID_19 situation gets better. If an item is not delivered in 20 working days, the customers are requested to contact email@example.com
Please note that the orders only ship on business days i.e. from Monday-Friday.
Avoid any delivery delay by providing your full address along with your contact details. Courier company will try to contact you via telephone number provided before arranging delivery. If unable to contact courier company will return the parcel to Negative Apparel and we will then try to contact you and arrange another delivery.
Free shipping is provided all across Pakistan if the order falls above Rs.4,999. For any order below that price please note that the buyer is responsible for any tariff, tax, handling fees, customer clearance charges etc. The payment options available are:
- Cash on delivery(regular customers only/NOT VALID DURING FLASH SALES)
- Credit/Debit Cards
- Transfer through banks
- Easy Paisa
- Jazz Cash
- Other options feasible to both the company and customer.
(Please note that all orders above Rs. 20,000 will have to pay at least 25% of the amount in advance)
To make the exchange process simple, the customer has to dispatch the product back to us at the given address. Once the product is received and inspected, our team would issue a shopping voucher worth the same amount as the product purchased. The shopping voucher can be used to make an exchange order. The validity of the shopping voucher would be 30 days from the date of issue.
Lingerie & Loungewear items cannot be returned or exchanged.
As we are sourcing the products from outside the country, the size exchange would only be done if the issue is at Negative Apparel's end. The exchange request will only be entertained within 5 days of receiving the products.
The customer would be liable to pay the courier charges to return the product to our address.
After 5 days it will be solely company decision to fulfill your request or not.
Negative Apparel holds the authority to reject any exchange claim if not met with company policy as mentioned in above paragraph. For exchange please email us at firstname.lastname@example.org or live chat via our website.
Refund and Cancellation Policy
Refund or return will only occur if :-
1. The wrong item was sent.
2. The item is defective.
3. The item was damaged in shipping. You can claim refund within 7 days from date of item(s) delivered to you. In case of refund the customer is responsible for sending the item(s) back to us and we will process the refund after receiving the item(s) and inspection of item(s).
Please note that cash refunds will only be given on damaged articles if a fresh item is not available. We make sure that the items are in their best condition before they are being dispatched, however, if the customer receives a damaged article, they can ask for a full cash refund by emailing us on email@example.com
You can cancel your order before delivery is processed. After you receive the tracking number it will be not possible to cancel the order. Refunds/Cancellation will be made onto the original mode of payment and will be processed within 3-7 working days depending on the mode of payment that the customer used.
In case of COD once a refund is confirmed we will initiate it by issuing a gift voucher.
The customer will be responsible for paying the shipping cost of returning item. Please note that your shipping cost is non-refundable.
CLEARANCE & SALES ITEMS
Please note that the clearance & sale items will not be refunded. Clearance items will not be exchanged for another size or product.
Please note that cash refund will not be issued on the items on sale and clearance. On sale and clearance items, a voucher for the same value will be issued that you can use on any other item.