Exchange & Return
RETURNS & EXCHANGES
Our Philosophy At Negative Apparel, we strive for perfection. If your order isn't quite right, we offer a streamlined return process for our international clientele.
Exchange Policy
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30-Day Window: For US and International orders, we accept exchange requests within 30 days of delivery.
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The Process: To ensure a perfect fit, we issue a Digital Shopping Voucher once your return is received and inspected at our distribution hub.
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Voucher Terms: Your voucher is valid for 30 days and can be used across our entire online collection.
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Condition: Items must be in original condition—unworn, unwashed, and with all tags intact.
Non-Returnable Items
Due to hygiene and safety standards, the following items are Final Sale:
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Lingerie & Loungewear
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Beauty & Makeup products
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Items purchased during Clearance or Final Sale events
Refunds & Cancellations
Full refunds to your original payment method are granted if:
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An incorrect item was dispatched.
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An item arrived with a manufacturing defect.
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The item was damaged during international transit.
Refund Processing:
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Timeline: Approved refunds are processed within 7–10 business days to your original payment method.
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Shipping Costs: Please note that original shipping fees are non-refundable. Customers are responsible for international return shipping costs.
How to Initiate a Return
To ensure your return is tracked and handled securely, please do not ship items before contacting us.
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Email: support@negativeapparel.com
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Information: Provide your Order ID and the reason for the return.
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Authorization: Our team will provide you with the Return Authorization and the correct Global Distribution Address.
